Our Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee in Hackney Marshes
At Florist Hackney Marshes, we take immense pride in bringing vibrant, fresh-cut flowers to the homes and workplaces across our community. As a trusted local florist, our commitment to freshness means every bouquet leaving our shop meets stringent quality standards, so your special moments are always complemented by true floral beauty. If your flowers didn’t arrive in perfect condition, we promise to resolve it swiftly.
Damaged-on-Arrival Policy
When you order with Florist Hackney Marshes, we guarantee your flowers will be delivered in pristine, fresh condition. Occasionally, despite careful handling, blooms may experience damage during transit. If you receive an arrangement that is visibly damaged or not up to our usual standard upon arrival, please contact us at your earliest convenience. We kindly ask that you provide a photograph of the issue as it helps us to assess damages and refine our processes further.
For any damaged-on-arrival deliveries within Hackney Marshes and nearby areas, we will offer you a choice of a full refund or a complimentary replacement, so you never miss out on enjoying fresh flowers as intended.
Florist Freshness Window
We want your flowers to stay beautiful for as long as possible. Our arrangements are crafted to last a minimum of five days, provided they are cared for using the flower care guide included in every delivery. Should your flowers wilt or show signs of untimely deterioration within this freshness window and you have followed our care advice, let us know immediately. We are proud to stand by our fresh flowers guarantee for Hackney Marshes – your satisfaction is paramount to us.
Refund and Replacement Options
Your happiness with our service is our priority. For any orders that arrive damaged, unsatisfactory, or fail to meet our freshness window despite following the care guide, we provide two options:
- Refund: Receive a full or partial refund processed back to your original payment method. We’ll confirm the amount and expected time for the refund – this is typically within five working days.
- Replacement: Prefer a replacement? We’ll promptly send a new bouquet of similar value to your preferred local address in Hackney Marshes or the surrounding area, usually on the next available delivery day.
Please notify us of any issues as soon as possible, ideally within 24 hours of receiving your flowers, so we can resolve it swiftly.
Complaints Process
If you have a concern or complaint, Florist Hackney Marshes is always here to help. We value your feedback and use it to continually improve our flowers and service for local households and businesses. Here’s how we make the process simple and supportive:
- Contact Us: Get in touch with our team, providing your order details and a description (or photo) of your concern.
- Assessment: We will review your case promptly and may get in touch for more details if required.
- Resolution: We aim to resolve all complaints within two working days, providing you with a refund or a replacement, depending on the situation and your preference.
Your Trusted Local Florist
Florist Hackney Marshes is dedicated to the satisfaction of residents and local businesses alike. Our reputation as the area’s favourite fresh flowers supplier is built on reliability, trust, and customer care. Thank you for choosing us as your local florist in Hackney Marshes.
