Your Guide to Florist Hackney Marshes Online Flower Delivery Terms

Florist Hackney Marshes Online Flower Delivery Terms & Conditions

Introduction

Welcome to Florist Hackney Marshes. These Terms & Conditions ("Terms") apply to all purchases made through our e-commerce service for online flower delivery in Hackney Marshes and the surrounding areas. By placing an order on this website, you agree to be bound by these Terms. We recommend that you read them carefully before proceeding with your purchase. If you need further information or clarification, please contact us directly before placing your order.

Scope of Terms

These Terms apply to all transactions made through our website by customers located in Hackney Marshes and its adjoining districts. This includes, but is not limited to, the delivery of flowers, plants, and related floral gifts ordered for personal or business purposes.

Order Process

To ensure a seamless and efficient online flower delivery service in Hackney Marshes, we have developed a straightforward ordering process. Please follow these steps to complete your purchase:

Product Selection: Browse our online catalogue and select the flowers or arrangements you wish to purchase. Add your chosen items to the cart.
Order Details: Enter all required information, including the delivery recipient’s name, delivery address in Hackney Marshes or the surrounding areas, desired delivery date, and any additional notes or preferences.
Review: Carefully review your order, delivery details, and the total price prior to proceeding to payment.
Payment: Securely complete your payment using one of the accepted payment methods outlined below.
Confirmation: Once payment is received, you will receive an order confirmation and summary. This confirmation constitutes our acceptance of your order. Please retain it for future reference.

All orders are subject to product availability. In the rare event that a selected item is unavailable, we reserve the right to substitute similar flowers of equal or greater value, in keeping with the original design and intention of the arrangement. If a substantive change is necessary, we will attempt to contact you for approval.

Payments

We accept payment through major credit and debit cards, and other payment methods as displayed at checkout. Full payment must be received before your order can be processed and delivered. Prices listed on the website are inclusive of VAT unless indicated otherwise.

By completing the payment process, you confirm that the card or payment method being used is yours, or that you are authorised to use it. All payment transactions are subject to validation checks and authorisation by the card issuer. If we do not receive authorisation, we will not be liable for any delay or non-delivery of your order.

We reserve the right to change our prices at any time; however, prices will not affect orders that have already been confirmed prior to such changes.

Cancellations & Amendments

We understand that circumstances can change unexpectedly. Our cancellation and amendment policy is as follows:

Cancelling Orders: If you wish to cancel your order, you must notify us as soon as possible. Orders for standard delivery may be cancelled up to 24 hours prior to the agreed delivery date. For same-day or next-day flower delivery in Hackney Marshes, cancellations must be made within one hour of placing your order due to the perishable nature of our products and the speed of our online processing.
Amending Orders: Should you wish to modify your order (e.g., changing delivery address, delivery time, or card message), please contact us at the earliest opportunity. We will endeavour to accommodate requested changes, but cannot guarantee amendments for orders that are already being processed or out for delivery.
Refunds: Upon successful cancellation before your order has been dispatched, we will process a full refund using your original payment method. If cancellation occurs after the order has been prepared or dispatched, we reserve the right to deduct reasonable costs for products already assembled or delivered.

Special or bespoke orders may be subject to more restrictive cancellation policies, which will be made clear at the time of booking.

Delivery Policy

Florist Hackney Marshes offers online flower delivery throughout Hackney Marshes and nearby locations. Deliveries are made to the address provided during the ordering process. Please ensure all details are accurate and complete to avoid any issues with delivery.

Standard delivery hours are between 8:00am and 6:00pm, Monday to Saturday (excluding statutory holidays). We aim to deliver within your requested time frame, but cannot guarantee precise delivery times, especially during peak periods such as Mother’s Day, Valentine’s Day, and Christmas.

If the recipient is unavailable at the time of delivery, our delivery driver will attempt to leave the flowers with a neighbour, in a safe location, or will contact the recipient directly (where possible) to rearrange delivery. A card may be left to notify the recipient of the attempted delivery. It is the customer’s responsibility to ensure someone is available at the delivery address to receive the order on the agreed date.

We are not liable for failed deliveries due to incomplete or incorrect delivery information provided by the customer. Additional delivery attempts or address corrections may incur extra charges.

Product Quality & Substitution

We pride ourselves on the quality and freshness of our flowers. Every bouquet and arrangement is handcrafted by skilled florists. Due to seasonal variations and supply factors, certain flowers, colours, or packaging may differ slightly from those pictured. Where substitutions are necessary, our florists will use flowers of equal or higher value and retain the overall look and style of your chosen arrangement.

If you are not satisfied with the quality of your order upon delivery, please notify us within 24 hours of receipt so we can resolve the issue appropriately. This may include replacement, partial or full refund, subject to our assessment of the situation.

Customer Obligations

By placing an order for online flower delivery with Florist Hackney Marshes, you agree to:

Provide accurate and current information regarding your order and delivery details.
Ensure that any personalised messages or instructions do not contain offensive, unlawful, or inappropriate content.
Check all details on your confirmation email and contact us immediately if there are any discrepancies.

Limitation of Liability

While we strive to provide a reliable and high-quality service, Florist Hackney Marshes cannot accept responsibility for:

Late or failed deliveries resulting from forces beyond our control (including but not limited to extreme weather, traffic delays, or supply disruptions).
Delays or failures resulting from incorrect delivery details supplied by the customer.
Quality deterioration of flowers due to incorrect handling or storage after delivery.
Indirect, incidental, or consequential losses related to late, non, or incorrect delivery, unless required by law.

Our liability in respect of any loss or damage arising from your order will be limited to the value of the order placed. Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

Personal Data & Privacy

We respect your privacy and are committed to protecting your personal data in accordance with UK data protection laws. Information collected from you is used only for processing orders, deliveries, and (where consent is given) marketing purposes. We do not share your personal information with unauthorised third parties.

Intellectual Property

All content, images, and logos displayed on the Florist Hackney Marshes website are owned by or licensed to us and are protected by intellectual property laws. You may not use, reproduce, or distribute our content for commercial purposes without our prior written consent.

Complaints and Dispute Resolution

If you have any concerns or complaints regarding your order or our service, please notify us within 24 hours of delivery. We will investigate and aim to resolve all complaints promptly and fairly, keeping you informed of our findings and actions.

Changes to These Terms & Conditions

We reserve the right to update or modify these Terms at any time without prior notice. Amendments will be effective immediately upon publication on our website. You are encouraged to review these Terms regularly. If you continue to use our site and services after any amendments, you are deemed to have accepted the latest version of the Terms.

Governing Law

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. You and Florist Hackney Marshes agree that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes arising under these Terms.

General Provisions

Should any part of these Terms be deemed unlawful, void, or unenforceable, that provision shall be considered severed from the rest of the Terms and shall not affect the validity and enforceability of the remainder.

Failure by Florist Hackney Marshes to enforce any part of these Terms at any time will not be deemed a waiver of the company’s right to enforce each and every part at a later date.

Note on Application

These Terms & Conditions are intended to apply to all customers seeking online flower delivery in Hackney Marshes and neighbouring districts. Please read them in conjunction with our Privacy Policy, which forms part of your agreement with Florist Hackney Marshes upon completion of your online order.

Thank you for choosing Florist Hackney Marshes for your online flower delivery needs. We appreciate your custom and trust, and we look forward to delivering fresh, beautiful flowers across Hackney Marshes and beyond.